Our showroom contains thousands of samples, and we would love for you to come by. Sample availability for our out-of-town customers is somewhat dependent on the product and the size of order. Please give us a call to discuss your project, and we will do our best to provide you with samples, digital mock-ups, or embroidery stitch-outs for your approval prior to producing your order.

FAQs Archive - a&b Identity

Q: What name badge finding/fastener options do you offer?

We offer a variety of finding options, check them out below:

Q: Do you have a catalog?

Of course we do…but our product portfolio is so diverse that we don’t offer a single catalog that shows everything. We offer multiple catalogs in the “Logo Apparel”, “Promotional Items”, and “Awards” sections of this site, but these are only a small portion of what we have to offer. If you don’t see what you are looking for, please give us a call.

Q: What size letters do I need to order?

We custom make everything, so we can make whatever size letters or signage you need. As a reference, we have provided a chart below of recommended letter height based on viewing distance, but every application is different. Give us a call , tell us about your project, and we can help you come up with the signage that meets your specific needs. Viewing Distance Minimum Letter Height 100 Ft. 4" 250 Ft. 10" 360 Ft. (city block) 16" 500 Ft. 22" 750 Ft. 33" 1000 Ft. 43" 1320 Ft. (1/4 mile) 57"

Q: What materials do you offer?

There’s no shortage of materials we can utilize when it comes to signage: Foamcore, Aluminum, PVC, Acrylic, Vinyl, Corrugated Plastic…The list goes on and on. A more comprehensive list can be found on the “To-The-Trade-Services” section of this site. However, if you have a question about a specific material, or are looking for material recommendations, please give us a call , and we would be happy to help you.

Q: What is A&B’s return policy?

At a&b, we believe it’s best to “measure twice and cut once”. Our products are custom, made-to-order and every item we produce is subject to an approval process before production. We allocate substantial time and effort on the front end to make sure things are EXACTLY how you envision them upon completion. If a delivered product matches your order specifications (either from being designed on our website, from an approved proof, or from your technical drawings), then the item is considered non-returnable. However, we also acknowledge that we do make mistakes, so if your product is defective or inconsistent with the approved proof, please send images of the product to support@abidentity.com . Include your invoice number, contact information and a description of the problem. An a&b representative will get back to you as soon as possible. When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the remake exactly as you had originally requested and reship using the original shipping method selected. Customers have 5 days from the date of delivery to notify a&b of any errors or defective product and to provide supporting documentation of the error/defect.

Q: How long does it take to produce my order?

Our standard lead times on logo apparel is 7 to 10 business days, and for most signage, including name badges, it is 3 to 5 business days. These delivery times vary, so please check with us for current lead times. Lead times will vary depending on product category, complexity, size of order and seasonality, in addition to other factors. In all cases, our goal is to provide you with an accurate delivery date once your order has been placed and art has been approved.

Q: What type of artwork do I use for my order?

Please refer to our Artwork Guidelines link here .

What name badge finding/fastener options do you offer?

We offer a variety of finding options, check them out [...]

By mdemoss|2023-06-30T10:23:48-05:00June 15, 2023|Name Badge Inquiries|Comments Off

How many colors are available for embroidery?

Our machines will accommodate up to 12 colors… Almost twice [...]

By mdemoss|2023-06-15T10:39:35-05:00June 15, 2023|Apparel/Embroidery Inquiries|Comments Off

Do you have a catalog?

Of course we do…but our product portfolio is so diverse [...]

By mdemoss|2023-06-30T12:01:26-05:00June 15, 2023|Apparel/Embroidery Inquiries|Comments Off

Can I get a sample?

Our showroom contains thousands of samples, and we would love [...]

By mdemoss|2023-06-30T12:01:11-05:00June 15, 2023|Signage Inquiries|Comments Off

How should I clean or maintain my signage?

Keep in mind that all signage will require some maintenance [...]

By mdemoss|2023-06-30T12:00:51-05:00June 15, 2023|Signage Inquiries|Comments Off

What size letters do I need to order?

We custom make everything, so we can make whatever size [...]

By mdemoss|2023-07-06T14:52:05-05:00June 15, 2023|Signage Inquiries|Comments Off

What materials do you offer?

There’s no shortage of materials we can utilize when it [...]

By mdemoss|2023-06-30T11:59:58-05:00June 15, 2023|Signage Inquiries|Comments Off

What is A&B’s return policy?

At a&b, we believe it’s best to “measure twice and [...]

By mdemoss|2023-06-30T10:16:03-05:00June 15, 2023|General Inquiries|Comments Off

How long does it take to produce my order?

Our standard lead times on logo apparel is 7 to [...]

By mdemoss|2023-06-30T10:15:28-05:00June 15, 2023|General Inquiries|Comments Off

What type of artwork do I use for my order?

Please refer to our Artwork Guidelines link here.

By mdemoss|2023-06-30T11:58:53-05:00June 15, 2023|General Inquiries|Comments Off