What is A&B’s return policy?

At a&b, we believe it’s best to “measure twice and cut once”. Our products are custom, made-to-order and every item we produce is subject to an approval process before production. We allocate substantial time and effort on the front end to make sure things are EXACTLY how you envision them upon completion. If a delivered product matches your order specifications (either from being designed on our website, from an approved proof, or from your technical drawings), then the item is considered non-returnable.

However, we also acknowledge that we do make mistakes, so if your product is defective or inconsistent with the approved proof, please send images of the product to support@abidentity.com. Include your invoice number, contact information and a description of the problem. An a&b representative will get back to you as soon as possible. When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the remake exactly as you had originally requested and reship using the original shipping method selected.  Customers have 5 days from the date of delivery to notify a&b of any errors or defective product and to provide supporting documentation of the error/defect.