FAQ2023-08-02T17:40:41-05:00

FAQs

How do I contact A&B Identity?2023-06-30T11:57:14-05:00

There are multiple ways to reach us, whether it’s by phone, email, or by contact form at www.abidentity.com. Our phone numbers are 918.663.7446 or 800.240.7612, and our email address is support@abidentity.com.  Don’t be a stranger, you can always pop in to say hello in person as well!  Our address is:

A&b Identity
2020 E 3rd St
Tulsa, OK 74104

Is there a specific salesperson I should contact regarding my account, product or service?2023-06-30T10:13:05-05:00

Any of a&b’s Customer Service team members will be able to assist you with your questions and quote/order requests. Depending on the account, product or service and complexity of the request/question, we have a variety of specialized team members available to partner with you to find the best possible solution or answer to your question. Give us a call!

How do I request a quote or order?2023-06-30T10:13:47-05:00

For name badges, you can utilize our online name badge store using the “Name Badges” navigation at in the header or footer of this site. Simply populate the drop-down specification fields with your desired criteria, determine your quantity and voila! For all other quoting/order inquiries contact us via email, phone, or contact form at www.abidentity.com.

What do I include in my quote or order request?2023-06-30T10:14:17-05:00

As you can see from our site, we have a very broad product portfolio.  Because of that, when placing an order or requesting a quote, the more information you can provide us, the faster and more accurate we can be with our response.  Be sure to specify if you would like a quote or are placing an order. In the request, please include product type, dimensions, usable vector artwork or a standard font, material, color/finish, the mounting style, event date or “in-hands date” and any other information you believe is pertinent. If you have technical drawings, we would love to have those too.  With this information we will provide pricing and a timeline for completion to send back to you. Depending on the product, we may also provide you with a digital proof for approval prior to production. We won’t begin production on any order until all your needs are satisfied, and all aspects of the order have been approved by you!

What type of artwork do I use for my order?2023-06-30T11:58:53-05:00

Please refer to our Artwork Guidelines link here.

How long does it take to produce my order?2023-06-30T10:15:28-05:00

Our standard lead times on logo apparel is 7 to 10 business days, and for most signage, including name badges, it is 3 to 5 business days.  These delivery times vary, so please check with us for current lead times.  Lead times will vary depending on product category, complexity, size of order and seasonality, in addition to other factors. In all cases, our goal is to provide you with an accurate delivery date once your order has been placed and art has been approved.

What is A&B’s return policy?2023-06-30T10:16:03-05:00

At a&b, we believe it’s best to “measure twice and cut once”. Our products are custom, made-to-order and every item we produce is subject to an approval process before production. We allocate substantial time and effort on the front end to make sure things are EXACTLY how you envision them upon completion. If a delivered product matches your order specifications (either from being designed on our website, from an approved proof, or from your technical drawings), then the item is considered non-returnable.

However, we also acknowledge that we do make mistakes, so if your product is defective or inconsistent with the approved proof, please send images of the product to support@abidentity.com. Include your invoice number, contact information and a description of the problem. An a&b representative will get back to you as soon as possible. When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the remake exactly as you had originally requested and reship using the original shipping method selected.  Customers have 5 days from the date of delivery to notify a&b of any errors or defective product and to provide supporting documentation of the error/defect.

What materials do you offer?2023-06-30T11:59:58-05:00

There’s no shortage of materials we can utilize when it comes to signage: Foamcore, Aluminum, PVC, Acrylic, Vinyl, Corrugated Plastic…The list goes on and on. A more comprehensive list can be found on the “To-The-Trade-Services” section of this site.  However, if you have a question about a specific material, or are looking for material recommendations, please give us a call, and we would be happy to help you.

What size letters do I need to order?2023-07-06T14:52:05-05:00

We custom make everything, so we can make whatever size letters or signage you need. As a reference, we have provided a chart below of recommended letter height based on viewing distance, but every application is different. Give us a call, tell us about your project, and we can help you come up with the signage that meets your specific needs.

Viewing Distance Minimum Letter Height
100 Ft. 4″
250 Ft. 10″
360 Ft. (city block) 16″
500 Ft. 22″
750 Ft. 33″
1000 Ft. 43″
1320 Ft. (1/4 mile) 57″
How should I clean or maintain my signage?2023-06-30T12:00:51-05:00

Keep in mind that all signage will require some maintenance to retain its original appearance. We recommend signage be periodically cleaned with a good dish soap and water to remove any dirt or pollutants gathered from the environment. You should use a lint-free, non-abrasive cloth and avoid any harsh chemicals that could damage the finish.  If you have any questions on cleaning a specific product, please feel free to give us a call.

Can I get a sample?2023-06-30T12:01:11-05:00

Our showroom contains thousands of samples, and we would love for you to come by.  Sample availability for our out-of-town customers is somewhat dependent on the product and the size of order.  Please give us a call to discuss  your project, and we will do our best to provide you with samples, digital mock-ups, or embroidery stitch-outs for your approval prior to producing your order.

Do you have a catalog?2023-06-30T12:01:26-05:00

Of course we do…but our product portfolio is so diverse that we don’t offer a single catalog that shows everything.  We offer multiple catalogs in the “Logo Apparel”, “Promotional Items”, and “Awards” sections of this site, but these are only a small portion of what we have to offer.  If you don’t see what you are looking for, please give us a call.

How many colors are available for embroidery?2023-06-15T10:39:35-05:00

Our machines will accommodate up to 12 colors… Almost twice as many as a rainbow!

What name badge finding/fastener options do you offer?2023-06-30T10:23:48-05:00

We offer a variety of finding options, check them out below:

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