Returns Exchanges Policy

1. ORDERS
1.1 Order minimum is $20.00 for all embroidery and name badges. Caps have a 12 piece minimum per logo. To find out more information on various product minimums and pricing please contact: support@abidentity.com.

1.2 A $35.00 digitizing fee will be added to any order that requires a designer to create or modify new artwork and email the digital proofs to the client for approval.

1.3 A&B Identity will not be responsible for exact color matching unless prior arrangements are made using PMS color codes.

1.4 Please be sure to thoroughly examine your proof before approving/submitting your order. The proof is a representation of how your item will appear when it is submitted to our design team. From there, it can be modified to accommodate the customer’s needs.

1.5 By accepting this agreement, you consent to taking full responsibility for the use of any images or logos that are submitted to A&B Identity.

1.6 A&B Identity cannot be held responsible for any legal issues that arise from the use of unauthorized logos or images. By accepting, you agree to take full responsibility of any and all legal issues that arise for using unauthorized logos or images.

2. DELIVERY & SHIPPING
2.1 A&B Identity will process and ship standard orders within five to seven (5-7) business days (Monday – Friday) expedited orders will ship sooner.

2.2 Standard delivery time is 3 to 5 business days after the item has been shipped. (Orders to Canada may take longer due to delays at Customs or Canada Post).

2.3 Most orders are shipped via USPS, UPS or FedEx unless otherwise requested by the customer. Additional shipping charges apply for custom shipping requests. Custom quoted orders may require additional shipping charges.

2.4 Please review your billing and shipping information before submitting your order. A&B Identity will not be responsible for re-shipping packages at our expense due to missing suite, apartment or building numbers in the address. If a package is returned, we will contact you and re-ship the package at the customer’s expense.

2.5 A&B Identity is not responsible for any delays in shipping once the product leaves our facility. Our responsibility for the shipment of the merchandise ends once it is collected by the carrier. 2.6 We encourage our customers to inspect their orders upon delivery, prior to any use of merchandise. Please contact us immediately should you find that your products are damaged or missing.

3. CLAIMS
3.1 The customer has five (5) days to inform us of any missing or damaged products received upon delivery. After this period, all products will be deemed accepted by the recipient. No claims will be honored after this period.

3.2 Filing a claim does not alter terms of payment.

4. RETURNS/REFUNDS
4.1 Please be aware that due to the customizable properties of our products, we typically only accept returned items in which there is a manufacturing defect present.

4.2 Customers have 5 days from the date of delivery to issue a complaint by contacting us in an email describing the complaint in full, including supporting pictures showing the error.

5. CUSTOMER PRIVACY
5.1 Customer privacy and security is of the upmost importance, and we want your shopping experience to be a safe one. Please rest assured that we do not share or sell any customer information to third parties.

5.2 Promotional emails are often sent to our customers. Please let us know if you do not wish to receive these emails, and we will simply remove your email address from our mailing list.

5.3 We use a 256 bit encrypted SSL certificate to process all orders and have multiple systems in place to prevent attacks or data theft. Once an order is processed the credit card information is encrypted and then discarded.